COMPLAINCE & INVESTIGATION OFFICER (GMG/AM 4) *2 

Salary $2,943,960-$3,959,299

Access, Compliance & Investigation Unit (ACI)

The Jamaica Council for Persons with Disabilities (JCPD) is seeking to identify a suitably qualified candidate to fill the above-mentioned post.

SUMMARY OF RESPONSIBILITIES

Access and Compliance: Promotes compliance with established standards for inclusive service delivery by conducting accessibility audits, inspections, and monitoring of the physical environment and information. Assesses compliance and takes appropriate action where non-compliance is identified.

Investigations: Investigates complaints, incidents, and alleged cases of abuse, neglect, mistreatment, or other wrongdoing involving persons with disabilities. Gathers and validates information through interviews and other means, prepares formal interview records and investigation reports, and submits findings to the ACI Manager for resolution or referral to the Disability Rights Tribunal (DRT). Coordinates and implements recovery actions to ensure cases are addressed independently, thoroughly, and in a timely manner.

QUALIFICATIONS/EXPERIENCE

This position requires any of the following qualifications/experience:

• • Bachelor’s Degree in Business Administration, Social Work, or related discipline
  • At least two (2) years related work experience in a similar capacity

KNOWLEDGE/SKILLS 

The position requires any of the following knowledge/skills:

• • Knowledge of the Disability Act including its regulations, precedents and other relevant laws
  • Knowledge of the functioning of the Disability Rights Tribunal

• • Data collection and analysis

• • Proficiency in the use of MS Office applications

• • Statistical computer software programs and proficiency in the use of Microsoft Office Suite
  • Creation and Usage of Databases
  • Report Preparation
  • Networking
  • Research & Statistical methods

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

• • Required to travel island wide in the course of duties
  • Required to possess a valid Driver’s Licence and a reliable motor vehicle.

Interested individuals who meet the requirements should submit their written application with résumé no later than Tuesday, November 10, 2026, to jcpd-jobs@jcpd.gov.jm. Only shortlisted applicants will be contacted.